The Smartway Guarantee: Your Peace of Mind, Our Priority
At Smartway Builders, we’re committed to providing you with a stress-free and enjoyable building experience. Our comprehensive 21-point guarantee is our promise to you, ensuring transparency, accountability, and exceptional service throughout your project.
Your Project, Our Promise: The Smartway 21-Point Guarantee
Respect and Communication
1. Respect & Active Listening: We treat you, your family, and your home with the utmost respect, listening carefully to your needs and prioritising your vision
2.Responsive Communication: We respond promptly to your phone calls, emails, and texts, ensuring clear and consistent communication.
Quality and Compliance
3. Quality Workmanship: We deliver high-quality work with honesty, integrity, and attention to detail.
4. Skilled Professionals: Our team consists of only skilled, qualified, and certified workers, ensuring excellence in every task.
5. Certified Sub-Trades: Our subcontractors provide necessary certifications for electrical, plumbing, drainage, gas, and waterproofing work.
6. Materials & Compliance: We use only new, suitable materials and strictly adhere to all building codes, regulations, and consent requirements.
Safety and Security
7. Watertight & Secure Sites: We keep your property watertight and secure throughout the project to prevent damage or disruptions.
8. Health, Safety & Clean Air: We maintain a strict non-smoking policy on-site and adhere to health and safety regulations, keeping you informed of any potential risks.
Project Management and Completion
9. End-to-End Project Management: We oversee sub-trades, council requirements, and every project detail from start to finish.
10. Competent & Careful Execution: Every task is completed with reasonable care, skill, and attention to the project plans and specifications.
11. Timely Occupancy: At the end of the project, your home will be ready for you to occupy and enjoy seamlessly.
Cleanliness and Organisation
12. Clean Work Environment: We keep your home as clean and tidy as possible throughout the project duration.
13. Responsible Rubbish Removal: All project-related debris and rubbish will be removed promptly at completion.
Enjoyable Experience
14. Stress-Free Building Experience: We aim to provide an enjoyable building experience with minimal disruption to your daily life.
15. Transparency & Updates: You’ll receive regular updates to keep you informed every step of the way.
Post-Project Assurance
16. 12-Month Defect Remedy: Any defects identified during the 12-month maintenance period will be addressed and resolved.
17. 10-Year Workmanship Guarantee: Our workmanship is backed by a 10-year quality guarantee for peace of mind.
18. Product & Installation Warranties: We provide all relevant warranties for materials and installations used in your project.
Professionalism and Accountability
19. Adherence to Standards: We strictly follow industry standards, ensuring quality outcomes every time.
20. Client-Centric Approach: Your satisfaction is our priority, and every decision is made with your best interests in mind.
21. Commitment to Excellence: From start to finish, our team remains dedicated to delivering exceptional results.
We have Licensed Building Practitioners with Over 150 Years Experience in New Builds and Renovations
Smartway Builders can assist you with all aspects of the building process including project management and dealing with the council.
What Our Clients Are Saying
“First Class”
I deal with many small businesses and this one is possibly one of the most organized. Their IT system, reporting, updates and professionalism are first class.
Definitely will consider them when building a home because I know that it will be well planned and implemented.
Craven
HUTT VALLEY
“Do What They Say”
Excellent people, excellent service. Smartway Builders are the best in the business. They do what they say they will, when they say they will.
They do a great job, and they don’t leave a mess. I recommend them unreservedly.
David
MIRAMAR
“Highly Recommend”
I’d highly recommend Smartway Builders to anyone looking for a licensed builder for their new home or for an addition to their existing home.
Ann and Howard really know their stuff!
Richard
WELLINGTON